Daniel Runnion

·         Design, purchase, and deploy network systems: Leverage UniFi and Cisco equipment, including routers and switches, to build small office networks tailored to clients' specific needs, ensuring reliable and efficient connectivity.

·         Provide network solutions for over five small to medium-sized companies with user counts ranging from 10 to 75, addressing various requirements and ensuring seamless network performance.

·         Enhance network security by configuring VLANs, intrusion prevention and detection systems (IPS/IDS), access lists, and DHCP snooping, significantly improving the overall security posture.

·         Successfully built and tested new networks from scratch without existing infrastructure, demonstrating problem-solving skills and attention to detail throughout the deployment process.

·        Directed the comprehensive management and expert configuration of network devices spanning more than 100 sites on the AFNET (Air Force Network), collaborating seamlessly with MEDCOI network personnel to ensure uninterrupted connectivity and peak performance

·        Design implementation and verification of connections to remote sites in a wide area network and made connections to remote locations via the WAN

·        Proficiently managed a diverse range of network devices, including Cisco 6500, 4500, 3750, and 3560 switches, as well as 37xx and 39xx Integrated Service Routers and 30xx, 31xx series blade switches deployed within the Dell Blade server chassis

·        Work with Various layer 2 and 3 LAN technologies such as Spanning-tree, VLAN tagging, Ether-Channel/Port-channel, inter-VLAN routing, OSPF and BGP routing protocols, static routing, Access Control List, etc

·        Monitored and controlled network performance, available bandwidth, and hardware/software resources to optimize network efficiency..

·        Regularly exceeded call-handling goals, closing an average of 27 calls daily (15% above quota) with a 75% first-call resolution and an average talk-time of 10.3 minutes -- well below the 13-minute goal

·        Diagnose, troubleshoot, and resolve a range of software, hardware, and network connectivity issues—Excelled in asking probing questions and researching, analyzing, and rectifying problems

·        Received "Outstanding" ratings on performance reviews, with top marks in teamwork, customer service, communication skills, and technical problem-solving

·        Conferred with users and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

·        Diagnosed, assigned, supervised, and participated in major and minor mechanical repairs

·        Conducted service training programs for soldiers with equipment suppliers for new techniques in mechanical repairs

·        Initiated requisition for materials and equipment; authorized purchases from local vendors; maintained adequate inventory of parts, equipment, and supplies used in repairing and servicing motorized vehicles

·        Monitored tools, tool room equipment, maintenance, and safety practices

·        Maintained maintenance records and reports as necessary.